Refund Policy

Refund Eligibility

You don't need to watch all the videos, finish any exercises, or write an explanation. To be eligible for a full refund:

• •You request the refund within 14 days of your first purchase date (not applicable to renewals)
• •You purchased the class directly from our official website

No questions asked, no hoops to jump through. Just email us and you get your refund. Feedback is always welcome to help us improve, but it's never required.

How to Request a Refund

Requesting a refund is simple and straightforward:

• •Contact us via email at r@rayamjad.com
• •Include your order information - provide your order confirmation number or transaction ID
• •Send from the email address used for your original purchase (for verification)
• •We'll process your request within 1 business day

Refund Processing

Processing Time

• •Refund approval: Within 1 business day of your request
• •Credit card refunds: 3-5 business days to appear on your statement
• •PayPal refunds: Immediate to your PayPal account
• •Bank transfers: 5-7 business days depending on your bank

Refund Method

Refunds will be issued using the same payment method you used for your original purchase. We cannot issue refunds to different payment methods or accounts for security reasons.

What Happens After a Refund

Once your refund is processed:

• •Your class access will be automatically revoked
• •You'll receive a confirmation email with refund details
• •You may continue accessing the class materials until access is revoked (usually within 24 hours)

Special Circumstances

Technical Issues

If you're experiencing technical difficulties with our classes, we encourage you to contact our support team first. Many issues can be resolved quickly, and we're here to help you get the most out of your purchase.

Class Compatibility Concerns

Before purchasing, please review the class requirements. However, if a class doesn't work on your system due to compatibility issues, you're fully covered by our 14-day guarantee.

Exceptions

Our 14-day money back guarantee applies to your initial purchase only. It does not cover subscription renewals or recurring billing charges. The following situations may also have different policies:

• •Promotional or discounted purchases: Full refund available, but promotional pricing may not be reapplied to future purchases
• •Corporate or volume licenses: May have custom refund terms as specified in your agreement

Beyond the 14-Day Period

While our standard guarantee is 14 days, we understand that exceptional circumstances may arise. If you have concerns about your purchase beyond the 14-day period, please don't hesitate to contact our support team. We'll work with you to find a fair solution.

Fraudulent or Illegal Activity

We reserve the right to refuse refunds in cases of suspected fraudulent or illegal activity, including but not limited to:

• •Repeated purchases and refund requests
• •Attempts to obtain multiple refunds for the same license
• •Use of stolen payment methods
• •Violation of our Terms of Service
• •Unauthorized distribution, piracy, or sharing of course content (detected through our monitoring systems)
• •Accounts terminated or suspended due to excessive account sharing
• •Use of a VPN or other means to misrepresent your location in order to receive a purchasing power parity (PPP) discount you are not entitled to
• •Any use of the platform in connection with unlawful activity

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